BI2_Framing_Business_Problems

Course Description and Competencies

What to Expect

In this course, you will work through three modules of material. Each module is broken down into smaller units. These units provide an overview of the BI ecosystem, how to identify business problems, and how to effectively request the analytics you need.

Throughout this course, you will find readings and a variety of interactive elements. These include videos, study resources, and ungraded practice tests to help deepen your understanding of the content. Engaging with these activities reinforces new learning. It also complements the knowledge you bring to this area of study.

You’ll also be directed to Coursera, an online learning platform, to complete Foundations of Business Intelligence—the first course in the Google Business Intelligence certificate. While you are only required to complete the first course in this Google BI certificate, you have the option to finish the full certificate on your own during your enrollment in this course. We encourage you to further your learning through this opportunity. However, it is not required for completing your WGU certificate.

The assessment provides an opportunity to demonstrate your mastery of the competencies in this course. You must achieve a ranking of Competent on the assessment to pass the course. You may attempt the assessment two times before additional support is necessary. If you require further attempts, please contact your Student Experience Team. We're here to help!

Course Competencies

This course covers the following competencies:

The student describes the Business Intelligence (BI) ecosystem.
The student identifies organizational problems through performance analysis.
The student constructs a structured analytics request.

Assessment

You must achieve a ranking of Competent on the assessment to pass the course. You may attempt the assessment two times before additional support is necessary. If you require further attempts, please contact your Student Experience Team.

1 Final Project

3 Competency Units

Course Outline

Module	Upon completion of this module, you will be able to:
The Business Intelligence Ecosystem	Identify key roles in business intelligence. Describe strategies for collaboration. Describe BI components used to store and transform data. Describe the stages of the BI lifecycle.
Identifying the Problem	Translate goals into KPIs. Identify the business problem by analyzing KPIs. Determine the cause of a problem using root cause analysis.
Asking for What You Need	Communicate clearly and concisely. Identify the business statement and the desired outcome. Explain key questions and KPIs. Define the project scope and data requirements. Identify stakeholders and timeline.

Technology Requirements

We want to be sure you have the tools to succeed! Review the Computer System and Technology Requirements to learn about the technology you'll need. If you have questions about your setup, contact support@academy.wgu.edu.

You will need Adobe Acrobat Reader DC. If you haven't already, download this free software. You may encounter an interactive form that contains fields that you can select or fill in. Review how to fill in a PDF form.

Key Contacts

Certificate Connect
Check out this online community to take advantage of course resources, including videos and tips from your educators. You can ask and answer questions, provide feedback on your progress, and interact with fellow students. You will find this platform in the Student Resources section of the course. Log on and do some exploring!

Technical Support
If you encounter technical issues, be sure to contact the Help Desk. Just submit a Support Request for assistance.

Program Support
Do you have questions about your account? Student Support has answers. They can help with billing, switching courses, and other requests. You can contact them at (888) 320-0540 or support@academy.wgu.edu.

Accommodations

WGU provides compliant and accessible learning experiences. If you require accommodation, please contact us at the start of the course. You can email disability@academy.wgu.edu.

We are committed to ensuring that all students with disabilities have equal access to WGU's services and materials. We strive to use best practices for accessibility. Our goal is to conform to existing U.S. laws, including the Americans with Disabilities Act and Section 504 and Section 508 of the Rehabilitation Act.

Our learning management system (LMS) platform is Open edX. Open edX’s commitment to accessible content is published in their Website Accessibility Policy.