Course Description and Competencies

What to Expect

In this course, you will work through three modules of material. Each module is broken into smaller lessons. These will help you prepare to become an effective communicator in a leadership role. You will explore setting structured team and individual meetings, strategies for problem-solving, and the importance of emotional intelligence in conflict resolution.

Throughout the course, you will find readings, videos, and a variety of interactive elements. These include lightning rounds, flashcards, interactive scenarios, Percipio AI simulations, and more. Engaging with these activities reinforces new learning. It also complements the knowledge you bring to this area of study.

Course Competencies

This course covers the following competencies:

  • The student establishes a reliable structure and cadence of individual and team meetings to promote achievement of organizational goals and expectations. 
  • The student delivers instructions during team meetings that are clear, actionable, and aligned to the goals and expectations of the organization. 3. Course Competency 3 
  • The student demonstrates strong active listening skills by accurately interpreting and summarizing concerns or feedback presented by team members. 
  • The student engages in open communication by restating concerns to demonstrate empathy and understanding, ensuring mutual understanding and effective problem-solving. 
  • The student identifies the root cause of conflict, including complex personal and organization factors, that contribute to disagreements, tensions, and poor team functioning. 
  • The student mediates conflicts by finding fair and mutually acceptable solutions that address all parties' concerns. 
  • The student recognizes and manages their emotional responses in challenging situations, maintaining professionalism and composure in team settings. 
  • The student demonstrates an understanding of the emotional responses of others in the team and manages those emotions to promote positive interactions and reduce tensions.

Assessment

You will demonstrate competency through one performance-based assessment. You must achieve a ranking of Competent on the assessment to pass the course.

The assessment provides an opportunity to demonstrate your mastery of the competencies in this course. You may attempt the assessment two times before additional support is necessary. If you require further attempts, please contact your Student Experience Team. 

1 Final Project
3 Competency Units

Course Outline

ModuleUpon completion of this module, you will be able to:
Communication
  • Create and manage a consistent meeting cadence with clear agendas and objectives to enhance team productivity. 
  • Document and communicate decisions, action items, and responsibilities to ensure team accountability. 
  • Conduct effective team briefings by presenting information logically, breaking down tasks into actionable steps, and confirming understanding. 
  • Set and communicate clear expectations regarding roles, deadlines, and desired outcomes to align the team on goals. 
  • Demonstrate active listening by using verbal and nonverbal cues, summarizing key points, and seeking clarification. 
  • Foster open communication by creating an environment of psychological safety and encouraging team members to share feedback and concerns. 
  • Use empathetic communication to acknowledge perspectives, validate emotions, and collaboratively address challenges.
Conflict Resolution
  • Recognize the early signs of workplace conflict and analyze their root causes.
  • Use active listening and empathetic communication to address concerns respectfully. 
  • Apply conflict resolution techniques to facilitate constructive discussions and achieve mutually beneficial outcomes. 
  • Establish guidelines for managing disagreements and fostering a collaborative environment. 
  • Evaluate the effectiveness of resolution strategies to improve future conflict management.
Emotional Intelligence
  •  Build self-awareness by identifying emotional triggers and understanding their impact on interactions. 
  • Develop empathy to recognize and respond effectively to the emotions and needs of others. 
  • Manage emotions under pressure to maintain composure and professionalism.
  • Foster stronger team relationships by demonstrating emotional intelligence in communication and decision-making. 
  • Apply strategies for balancing emotional self-control with empathy to enhance team dynamics.

Key Contacts

Certificate Connect
Check out this online community to take advantage of course resources, including videos and tips from your educators. You can ask and answer questions, provide feedback on your progress, and interact with fellow students. You will find this platform in the Student Resources section of the course. Log on and do some exploring!

Technical Support
If you encounter technical issues, be sure to contact the Help Desk. Just submit a Support Request for assistance.

Program Support
Do you have questions about your account? Student Support has answers. They can help with billing, switching courses, and other requests. You can contact them at (888) 320-0540 or support@academy.wgu.edu.

Accommodations

WGU provides compliant and accessible learning experiences. If you require accommodation, please contact us at the start of the course. You can email disability@academy.wgu.edu.

We are committed to ensuring that all students with disabilities have equal access to WGU's services and materials. We strive to use best practices for accessibility. Our goal is to conform to existing U.S. laws, including the Americans with Disabilities Act and Section 504 and Section 508 of the Rehabilitation Act.

Our learning management system (LMS) platform is Open edX. Open edX’s commitment to accessible content is published in their Website Accessibility Policy.