D642A_Empathy_Inclusive_Collaboration

Course Description and Competencies

What to Expect

Empathy and Inclusive Collaboration features program highlights that provide you with essential learning experiences. These highlights offer industry-relevant experiences through a community of interactions. They are designed to help you succeed both academically and professionally while building a network of support.

This course contains four modules, and each module contains smaller units. These will help you better understand the sources of identity and the relationship between identity and culture. Topics include how bias occurs, how to identify it, and how the connection between identity and culture contributes to bias formation. The course also covers empathic and active listening, cultural safety, and fostering an inclusive mindset.

Throughout the course, you will find a variety of interactive elements. These include knowledge checks to help deepen your understanding of the content. Engaging with these activities reinforces new learning. It also complements the knowledge you bring to this area of study. You will also learn through readings, case studies, and videos.

Certificate Connect
A key component in the work of business professionals is collaboration and feedback. Experience and skills in this area are essential for success. To help you understand and experience working collaboratively across diverse teams and incorporating the ideas and feedback of others into your work, you will engage in course communities, a group of peers that are enrolled in this course. You will have a space dedicated to these course-specific experiences.

Employer Perspective Videos
Within this course, you will hear from employers and working professionals who will provide perspectives from their years of experience in the industry, as well as the application of the skills covered in this course. These timely and practical insights will help prepare you for success in your profession.

Course Competencies

This course covers the following competencies:

Examines Power Structures: The learner examines how power structures, economic and social disparity, and interdependencies within global structures influence cultural perspective.
Examines Personal Bias: The learner examines their own personal bias and its potential influence when collaborating with others.
Develops Overcoming Bias Strategies: The learner develops strategies for overcoming their own bias.
Creates Diverse Identities Plan: The learner creates a plan to work with a diversity of identities.

Assessment

You must achieve a ranking of Competent on the assessment to pass the course. You may attempt the assessment two times before additional support is necessary. If you require further attempts, please contact your Course Instructor or Student Experience Specialist.

2 Final Projects

3 Competency Units

Course Outline

Module	Upon completion of this module, you will be able to:
Equity	Describe how different sources of identity are affected by power disparities. Identify cultural norms and values in multicultural environments.
Bias	Explain how processes of impression formation can lead to bias. Identify personal biases to raise self-awareness. Explain connections between personal biases and structural inequities.
Empathy	Explain strategies for empathic listening.
Inclusion	Assess the principles and practices of an inclusive mindset. Develop strategies to increase collaboration between diverse perspectives.

Technology Requirements

We want to be sure you have the tools to succeed! Review the Computer System and Technology Requirements to learn about the technology you'll need. If you have questions about your setup, contact support@academy.wgu.edu .

You will need Adobe Acrobat Reader DC. If you haven't already, download this free software . You may encounter an interactive form that contains fields that you can select or fill in. Review how to fill in a PDF form .

Key Contacts

Certificate Connect
Check out this online community to take advantage of course resources, including videos and tips from your educators. You can ask and answer questions, provide feedback on your progress, and interact with fellow students. You will find this platform in the Student Resources section of the course. Log on and do some exploring!

Technical Support
If you encounter technical issues, be sure to contact the Help Desk. Just submit a Support Request for assistance.

Program Support
Do you have questions about your account? Student Support has answers. They can help with billing, switching courses, and other requests. You can contact them at (888) 320-0540 or support@academy.wgu.edu .

Accommodations

WGU provides compliant and accessible learning experiences. If you require accommodation, please contact us at the start of the course. You can email disability@academy.wgu.edu or call (888) 320-0540 .

We are committed to ensuring that all students with disabilities have equal access to WGU's services and materials. We strive to use best practices for accessibility. Our goal is to conform to existing U.S. laws, including the Americans with Disabilities Act and Section 504 and Section 508 of the Rehabilitation Act.

Our learning management system (LMS) platform is Open edX. Open edX's commitment to accessible content is published in their Website Accessibility Policy .